Legal
Last updated: May 20, 2026
Cancellation terms may vary by property and rate plan. The policy shown at checkout for your specific reservation controls. The guidelines below describe our standard approach unless otherwise stated for your booking.
For most reservations, guests may cancel free of charge up to 48 hours before the scheduled check-in time (local property time). Cancellations made within 48 hours of check-in may forfeit the first night of the stay or the amount specified in your booking confirmation.
Partial refunds for early departures are generally not provided unless required by law or expressly agreed in writing.
Some homes, peak-season stays, holidays, or promotional rates may require longer notice periods or follow a stricter cancellation schedule. Always review the cancellation terms displayed before you complete payment.
If your confirmation email includes different deadlines or refund percentages, those terms apply to your reservation.
To cancel a reservation, contact our team at info@staycharlottesville.com or (434) 977-0442 with your confirmation number and guest name. Cancellations are effective when acknowledged in writing by Stay Charlottesville.
Refunds, when applicable, are processed to the original payment method and may take several business days to appear on your statement.
In rare cases involving severe weather, government travel restrictions, or other events beyond reasonable control, we will work with guests on a case-by-case basis. We are not obligated to provide refunds beyond the cancellation terms accepted at booking unless required by applicable law.
If you are unsure which cancellation terms apply to your stay, contact us before booking or prior to your check-in date so we can confirm the policy for your selected property and dates.
