Legal
Last updated: May 20, 2026
Stay Charlottesville respects your privacy. This policy describes the information we collect when you use our website or book a stay, and how we use and protect that information.
We may collect information you provide directly, such as your name, email address, phone number, billing address, and booking details when you inquire about or reserve a property.
When you use our website, we may automatically collect certain technical information, including your IP address, browser type, device information, and pages visited. We use cookies and similar technologies to improve site performance and remember your preferences.
We use your information to process reservations, communicate about your stay, provide customer support, improve our services, and send relevant updates about your booking or account where permitted.
We may also use aggregated or de-identified data to understand how visitors use our site and to improve our marketing and property offerings.
We work with trusted third parties to operate our business, including property management platforms, payment processors, email providers, and analytics tools. These partners receive only the information needed to perform their services and are expected to protect it appropriately.
We do not sell your personal information to third parties for their own marketing purposes.
We retain personal information for as long as needed to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
We implement reasonable administrative, technical, and organizational safeguards designed to protect your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
You may request access to, correction of, or deletion of certain personal information we hold about you, subject to applicable law and our need to retain records for bookings or legal compliance.
You can opt out of marketing emails by using the unsubscribe link in those messages. You may also adjust cookie settings through your browser.
If you have questions about this Privacy Policy or our data practices, contact us at info@staycharlottesville.com or (434) 977-0442.
